jemyl: My orange male cat, Brudder (Default)
[personal profile] jemyl
I ordered a Precision Induction Cooktop from Hearthware after seeing their infomercial several times. Now, I've had a Flav'r Wave oven, now sold as a NuWave, made by this company for almost 20 years of trouble free cooking from frozen quickly and with lots of flavor. I have recommended them to several friends.

Now I must question the ethics of this company. They offered a buy-one get one free deal on the cooktops. I did that, though I didn't take their other offer for a full set of cookware and probably should have in hindsight. Well, the cooktop came last week. In the box was also a letter explaining that the second cooktop was on backorder and would be shipped at a later date. (they didn't charge the shipping and handling either)

I called their customer service to see when the second cooktop might arrive. Customer Service told me that they have NO IDEA when they will get those in, BUT THEY HAVE ENOUGH TO FILL ANY NEW ORDERS THEY GET. Something is wrong here in addition to horrible customer service.

IFirst off, they charge $10 more shipping and handling for the second piece of the same item, making it not quite free. I'm sure they pay more than that for it. It's just that I like complete disclosure on the infomercials.

They also "forget" to mention that the cooktop only works with cookware that can be magnetized, i.e. no aluminum, glass or clay cooking containers will work on it. That is OK since they do sell a set of cookware with it for $49 that is the right kind to work. I still would like to have known that the appliance would only work with steel, iron or clad steel cookware. I will give them that they did explain in great detail that the cooktop works by magnetizing the cookpot and thus heating it up which then heats the food to the exact temperature set. The top does stay cool except where it contacts the bottom of the pot as they stated.

Oh, and it cannot be used on a metal surface as it will magnetize that surface and, I assume, make it hot as well. That's another thing they neglected to mention in their infomercial. The third thing they didn't mention there is that the cooktop needs to be at least two feet away from electronic devices--- microwaves, burglar alarm control panels, their NuWave and Flav'r Wave ovens --- when operating or it will disrupt the

I really like my Precision Induction Cooktop! I can set an exact temperature and that's what the food will come to and stay at for as long as I set the time for on the unit. This is great! I can cook eggs or an omelet slowly without burning them, or can up the temperature and do them quickly. I love that versatility.

I'll keep everyone posted on my attempts to get my second cooktop from them. I really don't want to have to pay out the $39.95 for it this month, but it will be worth it to have my complete order. I am also considering not paying the final payment on the cooktop until and unless I get that second one. I have to check with my legal eagle buddy out in San Jose before I do that. It would be a Federal case since the company is located in another state. I just wanted everyone to know that part of the Precision Induction Cooktop infomercial offer might be a scam even though the appliance is really nice and cooks as it claims to do on the infomercial.
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jemyl: My orange male cat, Brudder (Default)
jemyl

July 2012

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